This page provides a side-by-side comparison between our knowledge base software and its major competitors. The following table compares general and technical information for a number of knowledge management software packages. It contains valuable information for decision-makers to help them figure out which is the best knowledge base software for their company.
Important: Before selecting any software, please check from how long the selected vendor has been in the knowledge management industry? If the vendor is relatively new in the KM industry, then it is advised to refrain from their product since "knowledge management" is an experience-based industry. Go with a company that has a proven record and their knowledge management software has been actively developed from over 10 years. Do not forget to ask for references to know about the quality of customer service.
Why should I choose PHPKB Knowledge Base Software over competitors?
In a nutshell:
Optimized Database and indexing, tested with 50,000 questions spread over 1,000 categories on a basic shared hosting server.
Professionally designed user interface and tested across multiple browsers and platforms.
Built in 'Instant Article Suggestions' technology that instantly suggests articles (using AJAX in real-time) from the your knowledge base to the end-user as he/she is typing a support ticket.
Unmatched intuitive user interface.
Dedicated customer support and actively developed. Product in development for over 6+ years.
Massive list of unrivaled product features too long to mention here. See the complete feature list.
Search engine optimized. Uses static URL's, meta keywords, description etc.
Used by 1000+ organizations all over the world including Google, Autodesk, Adobe, CNN, VMware, Symantec (PC Tools), Hitachi, Warner Music Group, Universities of Minnesota, Kentucky, Chicago, Central Oklahoma, Calgary, Hong Kong, Harvard Faculty and Government of Bermuda to name a few.
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