Glossary is usually defined as an alphabetical list of technical terms in some specialized field of knowledge. This knowledge base glossary provides a collection of knowledge base documents that define many technical terms. These terms are arranged alphabetically, but you can quickly jump to a specific term by selecting its first letter from the index of the knowledge base glossary below.

World Wide Web Consortium, an international consortium of companies involved with the Internet and the Web. The W3C was founded in 1994 by Tim Berners-Lee, the original architect of the World Wide Web. The organization's purpose is to develop open standards so that the Web evolves in a single direction rather than being splintered among competing factions. The W3C is the chief standards body for HTTP and HTML.

Documents that contain text, graphics, sound, and/or video and have built-in connections called hyperlinks. A Web page or webpage is a "page" of the World Wide Web, usually in HTML/XHTML format (the file extensions are typically htm or html) and with hypertext links to enable navigation from one page or section to another. Web pages often use associated graphics files to provide illustration, and these too can be clickable links. Web pages can be static or dynamic. Dynamic web pages contain server side programming code along with content of the page while static pages contain no server side programming code.

Web self-service is a new approach to customer relationship management (CRM) and employee relationship management (ERM), a version of electronic support (e-support) that allows customers and employees to access information and perform routine tasks over the Internet, without requiring any interaction with a representative of an enterprise.

A computer, including software package, that provides a specific kind of service to client software running on other computers. More specifically, a server is a computer that manages and shares web based applications accessible anytime from any computer connected to the Internet.

A specialized computer inside a network which sends out web content (pages, etc.) when a request is made by a web browser client. A website itself is hosted on the web server. Popular server platforms include Linux, FreeBSD, Windows, and MAC OSX Server

In knowledge management terms a white pages is a structured directory of people within an organisation, usually in electronic form.

What You See Is What You Get--A term, pronounced "Wissy wig" which is usually used to describe an HTML editor that allows you to visually design a web page.